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Get Advice – useful numbers and information

The Rock Trust open 9am – 5pm,  Monday to Friday

  • The Rock Trust’s main number is 0131 557 4059


  • Crisis Loans                                            0800 0327952
  • New Claims                                             0800 0556688
  • Job Seekers Direct                                  0845 6060234
  • Benefits Enquires                                    0845 6060234
  • Switch Board Number                             0845 6043719*

* If you call this number and select option 7 you can ask to be put through to any job centre e.g: High Riggs, St Andrews Square, Leith

  • Benefits Helpline for workers                  0141 552 0552*

* Open Monday – Friday 10 – 12

  • Skills Development Scotland                   0131 221 1025


  • CEC Switch Board                                0131 200 2000
  • HOT Cockburn St                                  0131 529 7368
  • The Access Point (TAP)                        0131 529 7438
  • Emergency Housing                              0800 032 5968
  • Streetwork                                             0131 557 6055
  • Shelter’s Housing Advice                      0808 800 4444


  • Emergency Social Work                        0800 731 6969
  • Cowgate Clinic                                       0131 240 2810
  • The Access Practice                             0131 529 7747
  • Emergency Dentist                                0131 536 4958
  • CaledoniaYouth                                      0131 229 3596
  • LGBT Health & Wellbeing                      0131 523 1100
  • NHS 24                                                   0845 424 2424
  • Domestic Violence Helpline                   0808 200 0247

Homeless or threatened with homelessness?

Come into the The Rock Trust and speak to a duty worker (9 – 5 Monday to Friday), they can give you free and impartial advice on your different housing options, benefits advice and even support you to make phone calls and go to appointments.

LGBT Youth Scotland

All young people are different. They should have access to help or advice when they need it. LGBT Youth Scotland is the largest youth and community-based organisation for lesbian, gay, bisexual and transgender (LGBT) people in Scotland. The charity’s mission is to: “empower lesbian, gay, bisexual and transgender young people and the wider LGBT community so that they are embraced as full members of the Scottish family at home, school and in every community.

LGBT Youth Scotland’s website contains advice and information for young people, professionals, parents and carers and supporters

16 and need benefits and housing

Get Advice Question and Answer

First time homeless and worried about staying in a hostel or B+B?

The Rock Trust’s Nightstop Service may be able to help.

Nightstop is an accommodation service run by The Rock Trust which allows young people to stay in a trained volunteer (hosts) home for a few nights. This emergency accommodation allows the young person some breathing space and helps them to access other Rock Trust services and possibly prevent them from going into long term homelessness.

If you are interested in Nightstop, please contact staff at The Rock Trust 0131 557 4059

Struggling to get on with family, friends or workers?

Mediation can help.

Mediation offers a chance to talk and be listened to, in a relaxed way, about what the difficulties have been and how it is affecting you. Mediation is free, voluntary and everything that is said is confidential and nothing will be passed on without your agreement.

Mediators will not tell you what to do but support you in finding your own ideas for resolving the difficulties.

Mediators can give young people the opportunity, when they are ready, to mediate with key people in their life and work together to find solutions for everyone.

If you are interested in Mediation contact staff at The Rock Trust 0131 557 4059